Magarian Rug FAQs
If you have any question concerning deliveries, pick-ups or prices, please don't hesitate to contact us. Our friendly customer service staff will help find the best solutions for you
How safe are your cleaning and protection methods?
We use only the highest quality, safest cleaning solutions on the market. All of our cleaning agents are eco-friendly and green certified. Safe for pets, children and the environment.
Do you guarantee your work?
We offer a 100% money-back guarantee. If you are not thrilled with the service experience you recieve from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request. Our mission is to provide you with the most outstanding service experience you have ever recieved!
Are you insured?
What process do you use to clean carpet?
Magarian is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the "truck-mounted hot water extraction" method.
How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.
I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods.
Does your cleaning process soak the backing of the carpet?
No. Although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Magarian, we can help you deal with your pet challenges. From minor problems to major headaches, Magarian can help find the solution that works best for you.
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.
At Magarian, we offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. After all, we love our pets and want to keep them a part of our family. Pet ownership adds to the challenge of maintaining a clean and healthy home. At Magarian we can help you meet those challenges.